​Booking

• Day Tours and Safaris (up to 2 nights): Full payment is required at the time of booking to secure your reservation.

• Longer Tours and Safaris (more than 2 nights): A 50% non-refundable deposit is required to confirm the booking, with the remaining balance due 30 days before the tour start date.

• Reservations are confirmed upon receipt of the required payment and are subject to availability.

 

Payment

• Payments can be made via secure online bank transfer or credit card (Visa, MasterCard, or American Express).

• All payments are processed in South African Rand (ZAR), and exchange rate fees may apply for international transactions.

• Bushbaby Tours and Transfers (Pty) Ltd reserves the right to cancel any reservations if payment deadlines are missed.

 

What’s Included

• Each tour package includes items that may or may not be included in the price eg: park fees, meals, and certain activities as outlined for each tour.

• Exclusions: Beverages (other than bottled water provided in the safari vehicle), personal expenses, and gratuities are not included unless specified otherwise.

• If an item or service is not explicitly mentioned in the itinerary, it is not included in the package. Please review the itinerary carefully and contact us if you have questions.

 

​Cancellation Policy

• Cancellations must be made in writing via email. Refunds are based on the date the cancellation is received:

  • More than 30 days before the tour: 50% of the total booking cost will be refunded.

  • 15-30 days before the tour: 25% of the total booking cost will be refunded.

  • Less than 15 days before the tour: No refund will be issued.

• No-shows and late arrivals are treated as cancellations, and full charges apply.

 

Changes to Bookings

• Any changes to bookings are subject to availability and may incur additional fees.

• Modifications within 30 days of the tour may be treated as cancellations and subject to the above policy.

 

Special Conditions for Safari and Wildlife Tours

• Bushbaby Tours and Transfers (Pty) Ltd operates with expert guides and prioritizes safety; however, guests participate at their own risk.

• Weather conditions, natural events (including fires), road safety conditions, animal behaviour, and park regulations may require adjustments to itineraries. Refunds are not available for such changes.

 

General Terms

• We strongly recommend all guests have comprehensive travel insurance that includes cancellation, medical expenses, and emergency evacuation.​